Customer Service and Utility Billing

Need Help? Email Utility Customer Service:
[bot protected email address]

MISSION

The mission is to provide quality utility billing services to Santa Fe residents. This includes quality customer service, transfer account information or transfer water service, collection services, accurate water meter readings, and timely billing for water, refuse, sewer and storm-water services.

• Forms - Forms to apply for new service, transfer service, apply for low-income, vacancy or leak adjustment.
• Frequently Asked Questions
• Collections Information - Contact information and frequently asked questions

CUSTOMER SERVICE (505) 955-4333 

Pay Utility Bills

US Mail: PO Box 5439 Santa Fe, NM 87502-5439

In Person: Water Division 801 W. San Mateo (map) or City Hall 200 Lincoln Avenue (map)

By Phone: Instructions (505) 955-6100

Online:   http://ecom.utilities.ci.santa-fe.nm.us

we've had a makeover!

Click HERE to see the newly redesigned statement.

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Location

801 W. San Mateo (map)
Santa Fe, NM 87505

Hours

Monday 8:00 a.m. to 4:30 p.m 

Tuesday 8:00 a.m. to 4:30 p.m

Wednesday 8:30 a.m. to 4:30 p.m

Thursday 8:00 a.m. to 4:30 p.m

Friday 8:00 a.m. to 4:30 p.m

Closed most Federal holidays

STAFF DIRECTORY

Caryn Fiorina
Utility Billing Division Director
(505) 955-4364
[bot protected email address]

Bernadette Garcia
Customer Service Supervisor
(505) 955-4354
[bot protected email address]

Kathy Valdez
Collections Supervisor
(505) 955-4348
[bot protected email address]

Halona Crowe
Billing and Meter Reading Supervisor
(505) 955-4389
[bot protected email address]