Customer Service and Utility Billing Updates

Customer Service and Utility Billing

The Customer Service (Utility Billing) Department is committed to providing quality utility billing services to Santa Fe residents in an efficient and timely manner. These activities include prompt and courteous customer service, transfer account information or transfer water service, collection services, accurate water meter readings, and timely billing for water, refuse, sewer and storm-water services.

ATTENTION:

THE OLD ON-LINE PAYMENT SYSTEM, E-PAY IS NO LONGER AVAILABLE.

To make an on-line payment you can set up a new account at:

www.santafenm.gov/paymentus

To pay by phone: Call 844-379-1663 with your account number ready.

NEED HELP?

Email utilitycustomerservice@santafenm.gov or call (505) 955-4333.

SANTA FE RIVER FUND DONATION

In April of 2007, the Santa Fe River was named America’s Most Endangered River by American Rivers. A Washington, D.C. based advocacy group. In June 2007, the New Mexico Heritage Preservation Alliance named the Santa Fe River as one of the state’s twelve (12) most endangered places.

Your contributions to the Santa Fe River Fund will be used for projects that improve the flow in the Santa Fe River in ways that enhance the river’s ecosystems and its riverbank channel.

MAKE A DONATION

STAFF DIRECTORY

Caryn Fiorina
Utility Billing Division Director
(505) 955-4364
cyfiorina@santafenm.gov

Bernadette Garcia
Customer Service Supervisor
(505) 955-4354
blgarcia@santafenm.gov

Kathy Valdez
Collections Supervisor
(505) 955-4348
ktvaldez@santafenm.gov

Halona Crowe
Billing and Meter Reading Supervisor
(505) 955-4389
hjcrowe@santafenm.gov

OFFICE HOURS

Monday - Friday
8:00 AM to 4:30 PM

Closed Saturday, Sunday & most Federal holidays

Follow the Santa Fe Water Conservation Office for tips and info:

Find the City of Santa Fe Water Division on FacebookFollow the City of Santa Fe Water Division on Instagram

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