Customer Service and Utility Billing
The Customer Service (Utility Billing) Department is committed to providing quality utility billing services to Santa Fe residents in an efficient and timely manner. These activities include prompt and courteous customer service, transfer account information or transfer water service, collection services, accurate water meter readings, and timely billing for water, refuse, sewer and storm-water services.
Email email@example.com or call (505) 955-4333.
THE OLD ON-LINE PAYMENT SYSTEM, E-PAY IS NO LONGER AVAILABLE.
To make an on-line payment you can set up a new account at:
To pay by phone: Call 844-379-1663 with your account number ready.
Past Due Balances Opportunity to Waive Finance Charges
The City of Santa Fe’s Public Utilities Billing division has been approved by the City Council to waive finance charges on delinquent utility accounts for customers who fully pay their past due accounts, or for those who establish active payment arrangements.
SANTA FE RIVER FUND DONATION
In April of 2007, the Santa Fe River was named America’s Most Endangered River by American Rivers. A Washington, D.C. based advocacy group. In June 2007, the New Mexico Heritage Preservation Alliance named the Santa Fe River as one of the state’s twelve (12) most endangered places.
Your contributions to the Santa Fe River Fund will be used for projects that improve the flow in the Santa Fe River in ways that enhance the river’s ecosystems and its riverbank channel.
Utility Billing Division Director
Customer Service Supervisor
Billing and Meter Reading Supervisor
Monday - Friday
8:00 AM to 4:30 PM
Closed Saturday, Sunday & most Federal holidays