Customer Service and Utility Billing Updates

Customer Service and Utility Billing

The Customer Service (Utility Billing) Department is committed to providing quality utility billing services to Santa Fe residents in an efficient and timely manner. These activities include prompt and courteous customer service, transfer account information or transfer water service, collection services, accurate water meter readings, and timely billing for water, refuse, sewer and storm-water services.

NEED HELP?

Email utilitycustomerservice@santafenm.gov or call (505) 955-4333.

STAFF DIRECTORY

Caryn Fiorina
Utility Billing Division Director
(505) 955-4364
cyfiorina@santafenm.gov

Bernadette Garcia
Customer Service Supervisor
(505) 955-4354
blgarcia@santafenm.gov

Kathy Valdez
Collections Supervisor
(505) 955-4348
ktvaldez@santafenm.gov

Halona Crowe
Billing and Meter Reading Supervisor
(505) 955-4389
hjcrowe@santafenm.gov

OFFICE HOURS

Monday - Friday
8:00 AM to 4:30 PM

Closed Saturday, Sunday & most Federal holidays

Follow the Santa Fe Water Conservation Office for tips and info:

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