Account Transfers

 Documents may be submitted in the following ways.

Emailutilitycustomerservice@santafenm.gov

US Postal Service – Mail to 801 W. San Mateo Rd.  Santa Fe, NM 87505

Drop box – Deposit documents in the drop box located in the parking lot of the Utility Billing and Water Divisions offices (801 W. San Mateo Rd.)

NOTE: Commercial accounts must establish refuse service with the Environmental Services Division before an account can be transferred. Phone 505-955-2200 / Address 1142 Siler Rd. Santa Fe, NM 87507

NOTE: Incomplete, inaccurate, illegible and or unsigned documents will not be accepted or processed.  

Leased Property / Landlord-Tenant

Start Services

Tenants must sign and complete their portion of the Release of Liability & Utility Services Application and attach copies of the following documents with submittal to have the utility services account in their name(s).

  • Signed lease agreement with a minimum term of six (6) months
  • Valid driver’s license or other valid government issued photo ID

Deposits – A Customer Service Representative will contact the tenant after receiving the application to notify them of the deposit amount.

Property  Owners leasing property must sign and complete their portion of the Release of Liability & Utility Services Application. The property owner’s account and previous tenant accounts must have a zero balance. The property owner name on the lease must be consistent with County Records. The account will revert to the owner upon the tenant move-out date.

Property Managers must ensure completion of all property owner information, provide their contact information, and sign the application. A copy of the Agreement between the property owner and the property manager must be attached.

Stop Services

A Request to Revert Services from Tenant to Landlord Form must be completed, signed, and submitted to the Utility Billing Division. This form may be completed by either property owners or tenants. However, if the move-out date is different than that on the original lease, proof both parties agreed to a changed move-out date is required. (i.e., a subsequent lease or lease addendum)

NEW PROPERTY OWNERS / Buyer-SELLER

The New Owner Account Transfer Form may not be submitted on line at this time. Customers may complete it on line (or print and complete it) and submit it by mail or by using the Drop Box in the parking lot of the Utility Billing and Water Divisions building. If a customer is able to scan the document, they may submit it by email to utilitycustomerservice@santafenm.gov.

 

Starting or Transferring Services-Buyer

Starting or transferring service in connection with the purchase of a property requires submission of:

 (1) the fully completed New Owner Account Transfer Form signed by Buyer and Seller (incomplete, inaccurate, illegible and or unsigned documents will not be accepted or processed);

(2) a copy of the recorded deed that transfers title to the property subject to the account transfer request (which may be obtained from the Santa Fe County Clerk’s office or from a local title company);

(3) a copy of a valid government issued photo identification (e.g., Social Security card, driver’s license, passport, state-issued ID care, military ID); and

(4) full payment of ANY past due balance(s) in the Buyer’s name for utility services provided to Buyer at other addresses within the City of Santa Fe..

Stopping Services-Seller

Stopping or transferring service in connection with the sale of a property requires submission of:

the fully completed New Owner Account Transfer Form signed by Seller and Buyer (incomplete, inaccurate, illegible and or unsigned documents will not be accepted or processed).  This includes providing a forwarding address and agreement to pay the seller’s final utility bill.

Seller and Buyer must coordinate with each other to ensure that a single completed and signed form is submitted to the Utility Billing Division.

Property Owners NOT selling their property and for all other requests you may contact the Utility Billing Division for assistance by phone, email or letter.