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Start/Stop Service

Account Transfers

submitting Documents

Email [bot protected email address]

US Postal Service Mail to: Utility Billing Division  801 W. San Mateo Rd.  Santa Fe, NM 87505

Drop box Deposit documents in the drop box located in the parking lot of the Utility Billing and Water Divisions offices (801 W. San Mateo Rd.)

Note: Commercial accounts must establish refuse service with the Environmental Services Division before an account can be transferred. Phone 505-955-2200 / Address 1142 Siler Rd. Santa Fe, NM 87507

Avoid Delays. Confirm all information. Incomplete, inaccurate, illegible and or unsigned documents will not be accepted or processed.

Leased Property / Landlord-Tenant

Start Services

Tenants must sign and complete their portion of the Release of Liability and Utility Services Application and attach copies of the following documents with submittal to have the utility services account in their name(s).

  • Signed lease agreement with a minimum term of six (6) months
  • Valid driver’s license or other valid government issued photo ID

Deposits – A Customer Service Representative will contact the tenant applicant to notify them of the deposit amount after receiving the Application.

Property Owners leasing property must sign and complete their portion of the Release of Liability and Utility Services Application. The property owner name on the account must be consistent with that on the lease and in County Records. 

Property Managers must complete the property owner's portion of the Release of Liability and Utility Services Application, provide their contact information, and sign the application. A copy of the Agreement between the property owner and the property manager must be attached.

NOTE: An account with a balance due will not be transferred.

Stop Services

A Request to Revert Services from Tenant to Landlord Form must be completed, signed, and submitted to the Utility Billing Division. This form may be completed by either property owners or tenants. However, if the move-out date is different than that on the original lease, proof both parties agreed to a changed move-out date is required. (i.e., a subsequent lease or lease addendum)

NEW PROPERTY OWNERS / Buyer-SELLER

Start Services

Title Company - Property owners using a title company with their property purchase should ensure the Utility Billing Division receives the required information from their title company. Title companies must complete the Division’s New Owner Account Transfer Form and submit it with the required signatures and documents. Buyers should review the form to avoid any transfer delays by ensuring their title company is using the most recent form and that it is properly completed.

Direct Purchase - Property owners purchasing property directly from the seller must complete the Division’s New Owner Account Transfer Form and submit it with the required signatures and documents.

AVOID DELAYS. CONFIRM ALL INFORMATION. Incomplete, inaccurate, illegible and or unsigned documents will not be accepted or processed.  

Stop Services

Property owners wanting to stop utility services due to the sale of their property, either when selling their property through a title company or selling their property through a direct sale/purchase, must complete their portion of and sign the New Owner Account Transfer Form, ensure the Buyer completes their portion of the form, and provide all requested information.

Property owners wanting to stop utility services and are NOT selling their property may notify Division Customer Service for assistance by phone, email or letter. [See top of page for Division contact information.]

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