Short Term Rental Permit Application
NEW SHORT TERM RENTAL PERMITS
During the current public health emergency, our physical office is closed to the public, along with other offices located at City Hall. Short term rental staff continues to be available by phone (505-955-4663) and email (shortterm [bot protected email address]). Applications for new short term rental permits must be submitted using the city’s online Citizen Self Service (CSS) portal, which is also available to process renewals. Follow this link to access CSS to create an account and process a new or renewed STR permit:
https://santafenm-energovpub.tylerhost.net/Apps/selfservice#/home
Use this link for a step-by-step guide to the online application process: [Sorry, link temporarily unavailable. you may request the guide by email to [bot protected email address]
SHORT TERM RENTAL TYPES
The regulations identify four types of short term rental units (STR’s). There is an initial application fee of $100 for all types. An annual fee of $325 applies to Residential and Accessory STR’s; Resort and Non-residential STR’s have an annual fee of $100.
- Short term rental of all or part of a dwelling unit in residential zoning districts, such as houses, condos and apartments.
- Dwelling units that are accessory structures located on the same lot as a principal dwelling unit or main house. Accessory dwelling units are often known as “casitas” or “granny flats.” To qualify for an STR permit, the owner of a property with an accessory dwelling unit must live in either the principal or the accessory unit.
- These are units located in a residential development that has been approved with a special use permit as a resort development. Currently, the Quail Run development is the only property in the city that has qualified in this category.
- Non-residential. Dwelling units in nonresidential districts that are rented for less than 30 days. Lodging units that have been issued building permits and business licenses as hotels, motels and bed and breakfast inns are not STR’s. Non-residential units are exempt from the spacing requirements and 1,000-unit limit that apply to units in the other three categories.
APPLICATION PROCESS – NEW APPLICATIONS
During the current public health emergency, all applications for new short term rental permits must be completed online. There is a one-time application processing fee of $100 that is required at the time of submission. Please note: this is a non-refundable fee.
Step 1: Prepare the required documentation
Please make sure to include all of the required application materials, including:
- Proof that you are the owner of the property. A copy of a property tax bill or assessment statement, or a recorded deed are acceptable.
- A site plan drawn to scale showing the location of all buildings and the required off-street parking spaces. One parking space is required for units with one bedroom, and two spaces are required for units with two or more bedrooms. Fractional parking spaces do not meet the parking requirement. For example, a condo project with five two-bedroom units would need at least ten parking spaces for any of the units to qualify for an STR permit. The parking spaces must meet city requirements including a minimum sizs (8’-4” wide by 18’ long).
- A floor plan drawn to scale showing all bedrooms in the unit.
- Evidence that you have obtained a liability and property damage insurance policy for rental use of the property.
- A New Mexico Combined Reporting System (CRS) number for reporting and paying gross receipts taxes. CRS numbers can be obtained online from the NM Department of Taxation and Revenue using this link:
Step 2: Initiate the online application process
Use this link to begin the application process using the city’s Customer Self Service portal. You will be guided through the required steps to create a user account, create a business profile, and complete an application for a short term rental business license and permit.
https://santafenm-energovpub.tylerhost.net/Apps/selfservice#/home
Step 3: Complete and submit application
Please complete and submit the online application. Once submitted, a confirmation page will be displayed directing you to upload the required submittals.
Use this link for a step-by-step guide to the online application process: [Sorry, this link is temporarily unavailable. You may request the guide by email to [bot protected email address]
You are not required to download the application form. However, this link will allow you to preview the application form:
https://www.santafenm.gov/document_center/document/11439
Step 4: Staff screening of application
A Short-Term Rental staff member will screen your application for completeness and will contact you by phone or using the email address you indicated on your application if anything is missing. It may take several days for us to assign staff and complete screening of your application submittals.
Step 5: Pay application fee
When your application is complete, you will receive an invoice for the $100 initial application fee, and directions by email for paying online or by phone using a credit card.
Step 4: Arrange for STR staff inspections
A Short-Term Rental staff member will contact you by phone to arrange a date for inspection of the property to verify compliance with parking and other requirements, including:
- Installation of low-flow toilets – average consumption of not more than 1.6 gallons (6.1 liters) of water per flush
- Low-flow shower heads marked 2.5 gallons per minute (“gpm”) or less
- Working aerators on faucets
- No visible leaks in plumbing fixtures
- Pool and spa covers (if applicable)
Step 5: Arrange for Fire Marshal inspection
The Fire Marshal’s office will assign an inspector, who will contact you by phone to arrange an inspection of code requirements including extinguishers, exiting, etc. Here is a link to the inspection checklist for STR’s:
https://www.santafenm.gov/inspections
Step 6: Pay annual permit fee
When you have passed the inspections, you will receive an invoice for the annual permit fee, and directions by email for paying online or by phone using a credit card.
Step 7: Display the Permit/Registration
After the Short-Term Rental Permit/Registration fee has been paid the permit/registration will be emailed to the address you indicated on your application. Please note: you are required to have proof of the Short-Term Rental permit/registration, business license, and Zoning & Water Conservation and Fire inspection available on the Short-Term Rental property at all times.
Step 8: Public Notification and Mailing Requirements
Within 10 days from the date the Short-Term Rental permit/registration is issued, you are required to mail a notice by first class mail to the home owners within two hundred (200) feet of your Short-Term Rental property. Use this link for step-by-step instructions on creating a mailing list:
[Sorry, this link is temporarily unavailable. You may request the guide by email to [bot protected email address]
The notice must contain the name and phone number of the owner/operator who will be available twenty-four hours per day, seven days per week (24-7) to respond to complaints regarding the operation or occupancy of the short-term rental. The notice shall also include the name and phone number of the city staff persons responsible for enforcing the Short-Term Rental city code. Copies of all required mailing lists must be provided to the Short-Term Rental Office within ten days of the mailing date.
Please use the Short-Term Rental Notification Form.
Failure to notify neighbors as described above is subject to penalties and prosecution pursuant to §14-6.2(A)(5)(f) SFCC 1987.
If you have additional questions please contact the Short-Term Rental Office by phone at (505) 955-HOME (4663) or by email at [bot protected email address].
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