Short Term Rentals Updates
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Short Term Rentals

ANNOUNCEMENTS

ONLINE PROCESSING FOR NEW SHORT TERM RENTAL PERMITS AND RENEWALS

During the current public health emergency, our physical office is closed to the public, along with other offices located at City Hall. Short term rental staff continues to be available by phone (505-955-4663) and email (shortterm [bot protected email address]). Applications for new short term rental permits must be submitted using the city’s online Citizen Self Service (CSS) portal.

The deadline for renewing 2019 permits for 2020 has passed, and new applications are required for expired permits. The CSS portal will be available for renewals in 2021.

Follow this link to access CSS  to create an account and process a new or renewed STR permit:

https://santafenm-energovpub.tylerhost.net/Apps/selfservice#/home

 

 Use this link for a step-by-step guide to the online application process:

[Sorry, this link is temporarily unavailable. You may request the guide by email to [bot protected email address]

 

IMPORTANT INFORMATION FOR SHORT TERM RENTAL UNIT OWNERS AND MANAGERS - JUNE 3, 2020

 Under the statewide Amended Public Health Order issued by New Mexico Department of Health Cabinet Secretary Kathyleen M. Kunkel on June 1, 2020, and in effect through June 30, 2020, provisions for short term rentals have been changed. https://cv.nmhealth.org/wp-content/uploads/2020/06/060120-PHO.pdf  The new provisions state:

  • “Places of lodging” shall not operate at more than 50% of maximum occupancy. [Vacation rentals are included in the definition of places of lodging.]
  • In the case of vacation rentals, occupancy shall be determined based on the number of properties managed by a property manager.
  • Health care workers who are engaged in the provision of care to New Mexico residents or individuals utilizing lodging facilities for extended stays, as temporary housing, or for purposes of a quarantine or isolation period shall not be counted for purposes of determining maximum occupancy.
  • All places of lodging should comply with the “COVID-Safe Practices (CSP’s) for Hotels, Resorts, & Lodging” section of the “All Together New Mexico: Covid-Safe Practices for Individuals and Employers.” https://cv.nmhealth.org/covid-safety-practices/hotels-resorts-and-lodging/

 Additional information regarding the public health order is available at the NMDOH web page

https://cv.nmhealth.org/, or by emailing [bot protected email address]

 There are also two provisions of the Proclamation of Emergency III – COVID-19 adopted by Mayor Alan Webber that affect short term rental managers and guests. The Mayor’s proclamation was made on May 25, 2020 and will remain in effect for the period of time determined by resolution of the city’s Governing Body. https://www.santafenm.gov/media/files/EmergencyProclamationIII.pdf

  • Lodgers tax will not be due during the health emergency, but still must be reported fully and on time.
  • Residents and visitors who have flown into New Mexico from out of the state or out of the country are advised to self-quarantine for two (2) weeks after return or arrival to New Mexico.

 During the public health emergency, the City of Santa Fe is urging operators of short-term rental units to comply with the public health orders as we try to stem the spread of the novel coronavirus. The city is reaching out to registered short-term rental operators to ensure awareness of current COVID-19 guidance and encourage operators to refund or credit any guests wishing to cancel or postpone existing reservations.

 Thank you for your help in keeping Santa Fe safe for all our residents, workers and visitors!

Also, please note that theCity extended the deadline for renewing Short Term Rental Permits until May 15, 2020, to provide additional flexibility during the health emergency. The extended deadline has now passed, however, and operators who failed to renew prior to the deadline must now re-apply using the link below.

 Starting January 6, 2020, Short Term Rental (STR) Applicants are able to apply online through the Citizen Self Service (CSS) Portal. CSS is a customer facing portal that provides constituents with online access to the Land Use Department’s applications and information. With a CSS account, owners or property managers can fill out new STR applications, upload supporting documents, and receive invoices all online, from the comfort and convenience of home or office.
The CSS portal is part of a continued effort to modernize our practices and improve customer service by providing residents with the latest online tools and technology. Over the coming year we plan to expand CSS public access to include applications for permitting and business licensing.

Please follow the link below to register for a CSS account and apply for a new STR permit.
https://santafenm-energovpub.tylerhost.net/Apps/selfservice#/home

Use this link for a step-by-step guide to the online application process:

[Sorry, this link is temporarily unavailable. You may request the guide by email to [bot protected email address]

Renewals can also be done online during the annual renewal period ending on March 15 each year.

 ===================================

City of Santa Fe Short Term Rentals

ABOUT SHORT TERM RENTALS

A short-term rental is any dwelling unit rented for less than 30 calendar days. All short-term rentals are required to obtain a Business Registration (Business License) and a Short Term Rental Permit. The Short Term Rental Ordinance (14-6.2(A)(5) and (A)(6) SFCC 1987) [[[CREATE A LINK HERE TO 14-6.2(A)(5) and (A)(6): https://library.municode.com/nm/santa_fe/codes/code_of_ordinances?nodeId=CH14LADE_ART14-6PEUSUSRE_14-6.2UECST]]] also regulates

  • How often the unit may be rented
  • How many guests may occupy the unit
  • Providing off-street parking spaces
  • Notification of neighbors by mail when a permit is approved
  • Providing a 24-hour phone number for neighbors to reach the owner or manager with complaints
  • Payment of applicable taxes, including state gross receipts tax and city lodgers tax
  • Including the city permit number in all advertising
  • Compliance with covenants that prohibit short term rentals

City regulations cap the number of short term rentals at 1,000 units in residential zoning districts, and limit short term rental units to no more than than two adjacent houses on residential streets.

Should you have any questions, concerns or complaints, please contact the Short-Term Rental Office by phone at (505) 955-HOME (4663) or by email at [bot protected email address]. Please allow up to 24 hours for responses. 

Our normal hours of operation are Monday through Friday 8 am to noon and 1 pm to 5 pm. During the current public health emergency, our physical office is closed to the public, along with other offices located at City Hall. Short term rental staff continues to be available by phone and email. The online Citizen Self Service portal is available to process applications for new short term rental permits and renewals.

 

Police Contact Information:

  • If you have an emergency please dial 911.
  • For non-emergency concerns please call (505) 428-3710.

Mailing Address
City of Santa Fe Land Use Department
Attn: Short-Term Rental Office
PO Box 909
Santa Fe, NM 87504-909

Email Address
[bot protected email address]

 

 

Physical Address
City of Santa Fe Land Use Department
Short-Term Rental Office 
200 Lincoln Ave.
Santa Fe, NM 87501 

 

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