Public Utilities

Our Transmission and distribution team will be turning off the water on pacheco street on 10-22-2020 from 6pm to 10pm. residents and business owners in this area be without water. water will be restored no later than 10pm 10-22-20.

The Public Utilities Department Offices are closed

to the public due to COVID-19. 

However, we remain committed to providing excellent water, wastewater, trash and recycling services.  We continue to provide customer service either over the phone or via email during regular business hours, 8:00 A.M. - 5:00 P.M. Monday-Friday.  Customers may also use the drop box located in our parking lot to deliver paperwork; which must be in a closed envelope.

The City of Santa Fe Public Utilites Department understands that commercial water, trash and recycling accounts may need to be altered due to the COVID-19 virus.  We are ready to assist you and to help minimize the financial impact to your business. Click here for our Guidance to Modify Commercial Accounts. 

Utility Billing - for general utility account billing questions such as: account activation; account adjustments; account closure; and water and wastewater issues, please call (505) 955-4333 or email us at [bot protected email address].    

Environmental Services (trash and recycling) - for questions, issues, or account adjustments please call (505) 955-2200 or email us at [bot protected email address] . 

• Utility Billing Division (Customer Service)
• Water Division
• Environmental Services Division (Trash and Recycling)
• Wastewater Management Division

Programs

• Water Conservation
• Keep Santa Fe Beautiful
• Sustainability

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Emergency Phone Numbers:

Water Line Breaks (505) 955-4333 - press 3 - The emergency phone number is available 24 hours a day for reporting water emergencies and requesting emergency turn-offs.

Sewage Backup or Overflow - Monday through Friday, 8:00 a.m. to 5:00 p.m. call (505) 955-4650. For after hours, weekends or holidays CLICK HERE

Missed Trash or Recycling Pick Up - If your trash or recycling was not picked up as scheduled, call (505) 955-2200 to arrange for pick up.

New Mexico One Call - Call Before You Dig Dial 811 or visit New Mexico One Call online.

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