Public Utilities

 The Public Utilities Department Offices are available online to the public. due to covid-19 Masks are required should you need to visit our offices. 

However, we remain committed to providing excellent water, wastewater, trash and recycling services.  We continue to provide customer service either over the phone or via email during regular business hours, 8:00 A.M. - 5:00 P.M. Monday-Friday.  Customers may also use the drop box located in our parking lot to deliver paperwork; which must be in a closed envelope.

The City of Santa Fe Public Utilites Department understands that commercial water, trash and recycling accounts may need to be altered due to the COVID-19 virus.  We are ready to assist you and to help minimize the financial impact to your business. Click here for our Guidance to Modify Commercial Accounts. 

Utility Billing - for general utility account billing questions such as: account activation; account adjustments; account closure; and water and wastewater issues, please call (505) 955-4333 or email us at [bot protected email address].    

Environmental Services (trash and recycling) - for questions, issues, or account adjustments please call (505) 955-2200 or email us at [bot protected email address] . 

• Utility Billing Division (Customer Service)
• Water Division
• Environmental Services Division (Trash and Recycling)
• Wastewater Management Division

Programs

• Water Conservation
• Keep Santa Fe Beautiful
• Sustainability

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Emergency Phone Numbers:

Water Line Breaks (505) 955-4333 - press 3 - The emergency phone number is available 24 hours a day for reporting water emergencies and requesting emergency turn-offs.

Sewage Backup or Overflow - Monday through Friday, 8:00 a.m. to 5:00 p.m. call (505) 955-4650. For after hours, weekends or holidays CLICK HERE

Missed Trash or Recycling Pick Up - If your trash or recycling was not picked up as scheduled, call (505) 955-2200 to arrange for pick up.

New Mexico One Call - Call Before You Dig Dial 811 or visit New Mexico One Call online.

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