Contact The City of Santa Fe Constituent Services
Xavier Martinez
Constituent Services Manager
xbmartinez@santafenm.gov
505-955-6949
constituentservices@santafenm.gov
Monday - Friday
8:00 a.m. to 5:00 p.m.
Upcoming Constituent Services System Maintenance
The Constituent Services Department will be temporarily shutting down the Constituent Relationship Manager (CRM) system from Friday, September 26, at 5:00 p.m. through Friday, October 3. This downtime will enable annual maintenance and a seamless transition to our new Indigov CRM system.
During this period:
- The “Solve a Problem” feature on the City’s website will be unavailable for submitting work orders.
- To submit a work order, please email constituentservices@santafenm.gov or call 505-955-6949.
We appreciate your patience and understanding as we work to improve our services.
City of Santa Fe: Solve a Problem
The City of Santa Fe’s Constituent Services team is here to help you. Call our office or fill out the form below to report issues, ask questions, request information, or voice your concerns. Hablamos Español.
When you report an issue with city systems or infrastructure, we create a work order and send it to the appropriate department. You will be notified via email when the issue has been addressed.
You can view the status of your request and other requests across the City by utilizing the CRM Public Dashboard Link.
Have a question? Read our FAQs here.