aPRIL 3, 2020:
The 600 block of Camino Rancheros will be without water UNTIL further notice. A contractor hit the main water line. We will keep you posted with updATES AS THEY BECOME AVAILABLE. tHANK YOU FOR YOUR PATIENCE.
COVID-19 Related Water Quality Information
The City of Santa Fe Water Division is confident that we will continue to deliver safe drinking water throughout the COVID-19 pandemic because of advanced treatment processes and stringent monitoring protocols.
- Our water comes from the Rio Grande, the Upper Santa Fe River, and deep groundwater wells.
- It is possible that the Rio Grande may contain corona virus at some point during this pandemic, however our surface water treatment plants are designed to remove and inactivate viruses. Santa Fe River water treated at the Canyon Road Water Treatment Plant is from a closed watershed, and as a result is fairly pristine.
- Rio Grande water is treated by the Buckman Direct Diversion (BDD) Advanced Water Treatment Plant. BDD uses both conventional and advanced treatment processes to achieve over 99.999% removal of microbial and viral contaminants.
- According to a 2008 University of Arizona study, coronaviruses have not been found to be more resistant to water treatment than other microorganisms which are removed/inactivated by treatment plants. See https://www.wateronline.com/doc/coronavirus-and-the-water-cycle-here-is-what-treatment-professionals-need-to-know-0001 for more information.
- Santa Fe’s wells have never tested positive for microbial contaminants at the source, and well water and water from the surface water treatment plants is disinfected with chlorine prior to distribution to prevent possible contamination within the distribution system (pipes).
- All City of Santa Fe water treatment processes are continuously monitored by licensed water operators Water in the distribution system is also sampled to ensure regulated standards are met throughout the system.
- The Water Division treatment processes meet standards and regulations set by the Environmental Protection Agency (EPA) that are generally as stringent as guidelines set by the Food and Drug Administration (FDA) to regulate the quality of bottled water. In addition, EPA requirements make it easier to know what is in tap water. https://www.ewg.org/research/your-bottled-water-worth-it/bottle-vs-tap-double-standard
- The City of Santa Fe Water Division has approximately 3 days (19 million gallons) of treated water in storage throughout the City.
EMERGENCY PHONE NUMBER
To report a Water Leak, Water Main Break or Frozen Meter call (505) 955-4333
The mission of the City of Santa Fe Water Division is to provide a reliable, safe and sustainable water supply to meet the needs of our customers and our community. The Water Division provides the following services and information on:
How Do I Get Water Service
- Customer Service and Utility Billing - Application to start rental services, apply for an adjustment, pay your utiity bill, collections information, and frequently asked questions.
- Water Engineering - New meter install, meter sizing, development review (Capital Improvement Projects), fire flow analysis, approved contractors
- What are the Water Rates?
- Municipal Watershed Management
- Reports and Studies Related to Water Management - production, quality, and water use reports
- Santa Fe River - stream flow, storm flow, reservoir storage, river studies
- Transmission and Distribution - water line flushing, water meter calibration, water line operation, maintenance and repair
- Water Conservation - rebates and incentives, education programs, water use restrictions, Water Conservation Committee
- Water Policies and Ordinances
- Water Quality and Compliance - cyclical water sampling and analysis in accordance with local, state and federal clean water standards
- Water Rights Acquisition and Compliance - water bank, purchases, and Buckman Well Field Water Level Monitoring Program compliance
- Water System Improvements - pipeline improvements, water tank rehabilitation, reservoir maintenance and upgrades
- Where Does Our Drinking Water Come From? - primer on the City's water supply sources
Location and Phone
801 W. San Mateo (map)
Monday 8:00 a.m. to 4:30 p.m
Tuesday 8:00 a.m. to 4:30 p.m
Wednesday 8:30 a.m. to 4:30 p.m
Thursday 8:00 a.m. to 4:30 p.m
Friday 8:00 a.m. to 4:30 p.m