Transmission and Distribution

Transmission Distribution operates, repairs and maintains the water lines throughout the City of Santa Fe limits.

WATER EMERGENCIES

The City of Santa Fe dispatch is available 24 hours a day for reporting water emergencies and requesting emergency turn-offs.

To report a Water Leak, Water Main Break or Frozen Meter call (505) 955-4333.

During emergencies your water service may be temporarily shut off while repairs are made.

 

Water Line Flushing Maintenance

To improve water quality and minimize discoloration, City of Santa Fe water mains are widely flushed by a technique known as unidirectional flushing. The procedure is performed in warm-weather months and involves the systematic opening and closing of hydrants, one section of main at a time, to force the water through the pipes at high velocity, removing accumulated mineral sediment until the water is clear. The operation can take from a few minutes to over an hour, although most last about 30 minutes. 

How Will Flushing Affect Water Service?

When flushing crews are working close to your residence or business, you may experience periods of very low pressure and discolored water.

Flushing operations may also lead to discolored water, which can be drawn into homes and businesses if the water is being used during or immediately following the flushing. Such events should affect customers for a few hours at most. The discoloration is caused by iron (red or brown color) or manganese (black color) particles being dislodged from the water main which can stain porcelain and laundry. If discoloration occurs, open the cold tap nearest the water meter to full flow until the water runs clear after a few hours of noticing signs.  In some situations this may take 5 to 10 minutes. It is also advised that you make sure your water is clear before doing laundry or other projects for which discolored water could cause problems. Avoid using hot water or filtered water at these times to prevent sediments from entering hot water heaters and clogging filters.

A precise schedule of flushing operations is difficult to determine more than a day or two in advance.

NOTIFICATIONS & REQUESTS

If you wish to be notified before work will be done in your area or if you have a request to have turbid water flushed,
please call Michael Moya at (505) 955-4243 or email [bot protected email address].

 

Water Meter Testing, Calibration, Repair, and Replacement

Meter Accuracy

Water meters can be damaged and deteriorate with age, thus producing inaccurate readings. Inaccurate readings will give misleading information regarding water usage, make leak detection difficult, and result in lost revenue for the system. All meters, especially older meters, should be tested for accuracy on a regular basis.

Meter Calibration

After determining the accuracy of the metering system, the water division schedules activities necessary to correct meter deficiencies. Meters should be recalibrated on a regular basis to ensure accurate water accounting and billing. Calibration provides a utility with valuable information on the accuracy of the quantity of water being supplied, leading to appropriate decisions on maintenance or replacement frequency.

The AWWA recommends that meters in service be tested, on average, as follows:

  • Meter sizes 5/8 in. to 1 in = Every 10 years
  • Meter sizes 1 in. to 4 in. = Every 5 years
  • Meter sizes 4 in. and larger = Every year

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