The City's Plan for Prevention
Frozen Water Service Control Plan
What is it?
The Water Division developed a Frozen Water Service Control Plan to delineate responsibility for planned and orderly winter maintenance of City owned water infrastructure. Water infrastructure maintenance is performed by the Water Division of the Public Utility Department. The plan is designed to provide citizens an understanding of the complexity and difficulties of frozen water services control, and includes a summary of procedures and policies of the City related frozen water service control.
One of the primary objectives of the City's Water Division is to provide a safe and reliable source of water service. The Frozen Water Service Plan was developed to facilitate this objective as it pertains to water system maintenance under adverse winter weather conditions. The procedures presented in the plan serve to outline the manner in which the Water Division directs City crews in addressing frozen water services under both ordinary and emergency situations.
In the event that the volume of calls for loss of service due to water freezing along the water service exceeds the ability to restore service promptly, hospital and major medical facilities, senior centers, and schools will be given first priority. Residential and commercial services will be given second priority, and construction and vacant services will be third.
Independent Analysis and Review of Service Freeze-ups
During the winter of 2007/2008, the City of Santa Fe experienced an above-normal number of freezing problems with water mains, meter, and customer service lines located throughout its water distribution system which left some customers without water service for an extended period of time. The Water Division contracted URS Corporation to conduct an evaluation of the conditions and circumstances that contributed to the freezing problems during this period and provide recommendations on the Water Division's standard designs, specifications, and related procedures that may help minimize the chances of or avoid future freezing problems.