Records and Billing

Ambulance billing / Payments

The City of Santa Fe Fire Department (SFFD) contracts with EF Recovery as its ambulance billing agent. The SFFD does not process invoices or accept payments. All billing inquires or questions about a claim into ambulance billing, should be made to EF Recovery by calling 877-213-9047, extension 322, option 2.

Check or money orders may be mailed to the following address (to ensure proper payment, please note the run number referenced on the invoice is listed on the check/money order):

EF Recovery 
Attn: City of Santa Fe Fire Department
PO Box 912683
Denver, Colorado 80291-2683

Phone:  (877) 213-9047
Fax:       (253) 853-1337
Email:   [bot protected email address] 

emergency medical services (EMS) reports

In addition to trend-detection and budgetary planning, local entities use these reports for strategic planning.  Staff at local hospitals and insurance companies also reference our EMS reports, as does our training staff for quality assurance purposes.

To obtain an EMS Report

Please submit a written request and a HIPPA/Medical Release form to:

City of Santa Fe Fire Department
Attn: EMS Report Request
PO Box 909
Santa Fe, NM 87504

or Fax at (505) 955-3115

fire reports

When the Fire Department responds to a call for service, the staff prepares a Fire Report.  These reports are submitted to the U.S. Fire Administration as part of the National Fire Incident Reporting System. Local, State and Federal agencies use the fire reports to help identify trends in fires.  The local department also uses the report for budgetary planning purposes.  The statistics gathered in this process assist the Fire Chief in determining priorities and future plans for the Fire Department.

To obtain a Fire Report

The property owner or insurance company will need to submit a request with the date and address of the incident to:

City of Santa Fe Fire Department
Attn: Fire Report Request
PO Box 909
Santa Fe, NM 87504

or Fax to (505) 955-3115

Any further questions regarding Fire / EMS reports may be made at (505) 955-3110.