Pay Utility Bills by Phone

Customers may use pay-by-phone services to pay City utility bills, access general acount information and inquire about billing and payment history.  In addition, customers may request their credit card payment confirmation, billing or payment history by fax.

Safe and Secure Using Mastercard or Visa

Both Mastercard and VISA will be accepted for the City's pay-by-phone service.

Access Pay-By-Phone Services

Please have your Customer Number and Account Number ready before dialing in.  Both numbers are located on the upper right hand corner of your City of Santa Fe Utility Billing statement.

  • Using a touch-tone phone, dial (505) 955-6100
  • Select English or Spanish
  • Enter your Customer Number followed by the # key.
  • Enter your Account Number followed by the # key.
  • Follow the prompts to:
    • make a credit card payment
    • hear detailed account information
    • hear payment history
    • hearing billing history

Additional Assistance

Contact Customer Service at (505) 955-4333.

 

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