News & Announcements

March 5, 2021
Upgrades to Meters Save Water and Money

The City is constantly working to conserve water to mitigate the impact of droughts that occur with increasing frequency, intensity, and duration. City of Santa Fe Water does so by investing in advanced technology and other progressive infrastructure improvements.

One of the most valuable tools is the ability to track water use in real time through automatic meter reading (AMR) and the EyeOnWater app. This enables customers to monitor their water use and the City to improve operations and service by finding leaks, identifying water use patterns, tracking rebate participation, and observing irrigation practices. Last year, we were able to identify leaks and send over 5,000 letters to customers notifying them that they had continuous water flows. This early notification ahead of billing saved water and money by reducing waste.

The AMR system uses cellular service to take water meter readings via a device called an endpoint. These water meter readings feed the EyeOnWater® app, allowing you to see your water usage on an hourly, daily, weekly, monthly, and annual basis. The system has a 99.5% success rate in the communication between meters and the billing system. Because cellular service providers are phasing out the 3G LTE network and migrating to 4G, Santa Fe Water needs to update the endpoints at each meter in order to maintain the functionality of the meter reading system and the EyeOnWater® app. The new endpoints will be compatible with both 4G and 5G networks.

What does this mean for you? You may see City of Santa Fe Water trucks and staff in your neighborhoods or at places of business, but it is not anticipated that you’ll experience any water service disruption, and there will be no pass-along costs, just potential savings. You can find more information on the project at and you can also expect to see explanatory flyers like this in your water bill.

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