News & Announcements
Collaborating to Change 911 Call Frequency
The City of Santa Fe Fire Department (SFFD) wants to help citizens before they need an ambulance. A progressive Community Protection Initiative has emerged from collaboration between fire department administration, the firefighter’s union, and our community’s healthcare providers under the direction of Mayor Gonzales. Firefighters operate all 911 ambulances in the city and have found that many 911 calls are either preventable or may benefit from a solution other than an ambulance trip to the emergency department.
“The department is taking a phased approach in which the city’s firefighters, who are all also emergency medical technicians or paramedics, will be engaged in proactive care,” said SFFD Chief Erik Litzenberg.
Since May 26, firefighters have been performing home visits to check-in on individuals who used the 911 system four or more times in 2013, especially two vulnerable populations: the elderly and those with certain chronic conditions. The goal is to help these individuals achieve a better state of health. As the program progresses, SFFD hopes to work with the local healthcare community to bring other progressive services which will increase health outcomes, improve the patient’s experience, and decrease overall system costs. Firefighters have always helped their communities and the SFFD is geographically and operationally well-positioned to improve the healthcare delivery in Santa Fe.
For more information please contact Andres Mercado at 505-629-6255.