It takes a special kind of person to love hearing complaints, and Isabella Sharpe--Izzy--is a special kind of person. She's the City's Constituent Services Specialist, the special soul whose job it is to field complaints all day every day, and set the solutions in motion. In the last 60 days, 710 issues have come her way, and 507 have already been resolved.
"Helping people is what makes my heart happy," says Sharpe, a daughter of Santa Fe who has worked for the City eight years. "Constituent Services is my calling."
"Of the 1,400 people who work for Santa Fe, she's the most important person in City government when it comes to solving people's problems," said Mayor Webber by way of introduction to Izzy on his WebberCast last Tuesday.
So, by all means, complain! Nicely, please. The City can't fix it if it doesn't know it's broken.