News & Announcements Updates

News & Announcements

January 15, 2019
City, County Team Up for New Community Alert System

Public Safety Officials encourage residents to sign up for free service to better prepare for emergency


Santa Fe, NM – Public safety officials in the City of Santa Fe and Santa Fe County are excited to announce that Alert Santa Fe is now available to all residents. Alert Santa Fe is a free service that allows individuals to sign up for notifications sent from local authorities. Alert Santa Fe keeps residents and travelers informed on potentially hazardous situations involving weather, traffic and other emergencies.


This system replaced the notification platform Nixle in December, to provide more targeted, specific, and user-specified notifications. The Santa Fe County Sheriff’s Office will continue to utilize Nixle for the time being.


Alert Santa Fe combines reverse-911 data as well as user opt-in information to provide a robust emergency notification system.


“Alert Santa Fe enables authorities to notify the community in real time,” said David Silver, City of Santa Fe Emergency Management Director.  “This service allows for critical communication with the public and provides individuals with the information needed to stay safe or take precautions during hazardous or emergency situations.”


Alert Santa Fe enables residents and travelers to the City of Santa Fe and Santa Fe County to sign up for free at to receive timely and actionable emergency alerts via email, text or voice message on their cell phones. They can also identify when and how they are alerted and communicated with before, during, and after emergencies.


“Citizens will receive notifications that will improve safety in our County and help inform residents of potentially lifesaving actions they may need to take in an emergency,” said Asst. Chief Martin Vigil, Santa Fe County Emergency Manager. “The information sent out by Alert Santa Fe allows both residents and first responders to be better informed in an emergency situation.”


“When authorities have information about a situation, such as storm or emergency they can be more effective in providing information to the public and appropriate assistance,” said Ken Martinez, Santa Fe Regional Emergency Communications Center Director. “We encourage all members of our community and their families’ to sign up for Alert Santa Fe in order to be prepared should an emergency occur.”


Citizens are encouraged to sign up for Alert Santa Fe and input their information and notification preferences on the secure Smart911 online system. Their information will immediately be available to 9-1-1 and to receive emergency notifications. Alert Santa Fe is a private and secure, is only used for emergency response, and only made available to the 9-1-1 system in the event of an emergency.


Alert Santa Fe is powered by Smart911, an emergency notification platform trusted by thousands of institutions including state and local authorities, business and educational institution. The Smart911 alerting platform sends millions of messages daily and performs flawlessly in critical situations such as severe weather. Individuals receive notifications on how your community plans to prepare and act.




Contact:  Matt Ross, Public Information. (505) 955-6045, [bot protected email address].






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