News & Announcements Updates

News & Announcements

July 19, 2017
ALERT: Individual Impersonating City Employee, Demanding Money in Phone Scam

ALERT: Individual Impersonating City Employee, Demanding Money in Phone Scam

 

July 18, 2017

Contact: Matt Ross, (505) 955-6045, [bot protected email address]


SANTA FE –
An unknown male caller is impersonating a City of Santa Fe Water Division employee in a phone scam to steal money from local water customers. In one recent case, the caller told a local business owner that their water would be shut off if they did not pay an amount by phone using a pre-paid credit card.

This is a scam – the water division does not make live calls demanding payment, and will never ask an individual to go get a prepaid credit card to make a payment by phone. We use an automated IVR system to make calls on past-due balances, which allows customers to access an automated, secure payment system. Any past due customer would also have multiple paper notices by mail before receiving a phone call.

 

Most importantly, no water customer will ever be disconnected without receiving a hand-delivered, two-day advance notice.

If you have questions about your water bill or the authenticity of any charges, please call the Water Division customer service line at (505) 955-4333.

 

If you suspect you are being targeted by this scammer, please notify the police non-emergency line, at (505) 428-3710.


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