News & Announcements
ALERT: Individual Impersonating City Employee, Demanding Money in Phone Scam
July 18, 2017
Contact: Matt Ross, (505) 955-6045, [bot protected email address]
SANTA FE – An unknown male caller is impersonating a City of Santa Fe Water Division employee in a phone scam to steal money from local water customers. In one recent case, the caller told a local business owner that their water would be shut off if they did not pay an amount by phone using a pre-paid credit card.
This is a scam – the water division does not make live calls demanding payment, and will never ask an individual to go get a prepaid credit card to make a payment by phone. We use an automated IVR system to make calls on past-due balances, which allows customers to access an automated, secure payment system. Any past due customer would also have multiple paper notices by mail before receiving a phone call.
Most importantly, no water customer will ever be disconnected without receiving a hand-delivered, two-day advance notice.
If you have questions about your water bill or the authenticity of any charges, please call the Water Division customer service line at (505) 955-4333.
If you suspect you are being targeted by this scammer, please notify the police non-emergency line, at (505) 428-3710.