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Low Income Credit

Low Income Credit Application 

Customers may complete and submit the Low Income Credit Application online by clicking the link above.  Customers may also print the application and either mail it or drop it off at the Utility Billing Division office on 801 W San Mateo, Santa Fe, NM 87505.

Please read both sides of the application carefuly before signing and sending. Incomplete, inaccurate, illegible and or unsigned applications will not be accepted. Call Customer Service at 505-955-4333 if you have any questions regarding the application or your eligibility.



  • Ordinance § 15-1.3 – The Poverty Exemption allows qualified customers be granted exemptions from the following monthly residential utility charges if their total gross annual income household’s income falls below the City’s Low Income Limits: Sewer assessment & charges; refuse assessment & charges; service charge for water if individually metered; monthly residential storm water assessment; and annual water conservation charge. The residence must be individually metered. Annual income is for the period of January 1st to December 31st.
  • Credit will be granted where the household’s total gross annual income does not exceed one hundred twenty percent (120%) of the most recent federal poverty guidelines issued by the U. S. Department of Health and Human Services.
  • Applicants aged 60 years or older or applicants with a medically verified permanent disability are required to file a new application on an annual basis every April (Annual Credit). The credit will be valid for one year and will be granted for the period of May 1 to April 30.
  • Permanently disabled applicants must include with their application a medical certificate that verifies the applicant is permanently disabled.
  • Qualified applicants less than 60 years of age with no permanent disabilities may receive credit two (2) times within a 12-month period (semi-annually) for three (3) months. These may be consecutive or separated in time.
  • Applicants applying for Low Income Credit must include a copy of their current year federal or state income tax filing with their applications. Applicants that are not required to file Federal or State income tax forms will be required to provide documentation of all income or financial assistance they are receiving. Additional proof of income may be required.
  • Applicants must report all income or assistance for the total household, including but not limited to wages, social security, retirement, disability, veteran’s benefits, welfare payments, alimony, rents/royalties, interests/dividends, and gambling winnings, or any other income not included in this list. Applicants must report names, ages and incomes of all persons residing in the household. The applicant agrees to promptly report any increases or new income received during the period of the approved credit.
  • Failure of an applicant to reapply for the low income credit may result in the loss of the credit for the period of time from the expiration of the current credit to the date a new application is received and approved.
  • No retroactive credits will be granted. In well documented hardship cases, the customer may apply to receive a formal hearing for the city to consider approval of an exemption of this rule. The customer must file a written request and include all applicable documentation plus the applicable hearing fee.
  • Applicants must consent to any reasonable investigation and substantiation of any or all data submitted on or with their application.
  • Applicant(s) must reside at the service address of record.







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