Collections Information

Utility Billing Collections

When a customer is unable to pay their past due/delinquent charges, they may contact our office for a possible payment arrangement or referral to one of several local agencies who may be able to assist with paying the bill.

Collections (505) 955-4333

Kathy Valdez
Collections Manager
[bot protected email address]

Marie Lujan
Specialist Collections
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Maxine Sandoval
Account Specialist Collections
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Amanda Armijo
Account Specialist Collections
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Frequently Asked Questions

How do I get a letter of credit?

You can request a letter of credit from the Collections Manager that you can provide to your new utility. You can pick up the letter at 801 W. San Mateo, or it can be mailed to you or faxed to you or your new utility.

Can I make a payment arrangement over the phone?

No, you must come into the office and sign the arrangement. Payment of the entire account balance will be required if the customer fails to adhere to the terms of the payment arrangement.

When is my City utility bill  considered delinquent?

All charges are considered delinquent 15 calendar days following the “due” date on the customer’s utility bill. If the last day for payment falls on a Sunday, legal holiday, or any other days when the offices of the City regularly used for the payment of bills are not open, the payment date shall be extended through the next business day.

When are finance charges assessed on my utility bill?

A finance charge of 1.5% per month shall be imposed on all delinquent accounts.

Can a lien be placed on my property due to a delinquent utility bill?

The City may file a lien on such property for delinquent utility charges including any interest or penalties. The City will assess a fee for the placement of the lien.

When can my water be disconnected for unpaid utilities?

The City may discontinue service to the property if any charges provided for herein remains unpaid for a period of 30 days from the ‘due’ date on the customer’s utility bill or if a customer fails to comply with the terms of a payment arrangement.

I received a past due notice and a 2-day notice, what is the difference?

The past due notice is mailed and allows a customer at least 15 days to bring the delinquent account current. A 2-day notice is hand delivered to the property and allows a customer 2 working days to bring the account current prior to disconnection of service.

 

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