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Collections

Customers should contact the Collections Section of the Utility Billing Division as soon as they recognize their account may become past due to avoid finance charges and other possible costs and penalties. The Collections Section may be reached by calling (505) 955-4333.

Delinquent accounts will incur monthly finance interest charges.

The Collections Sections may provide referral to local agencies who may be able to assist customers with paying their overdue bill.

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Frequently Asked Questions

Q:     Can I make payment arrangements on my delinquent account?

A:     Only property owners are eligible for payment arrangements.

Q:     When is my City utility bill considered delinquent?

A:     Accounts are considered delinquent 15 calendar days following the “due” date on the customer’s account bill. If the last day for payment falls on a Sunday, legal holiday, or any other day when City offices are closed, the payment due date shall be extended through the next business day.

Q:     When are finance charges assessed on my utility bill?

A:     Each month a finance interest charge of 1.5% shall be imposed on delinquent accounts.

Q:     Can a lien be placed on my property due to a delinquent utility bill?

A:     The City may file a lien on property for a delinquent utility account, including any finance charges and penalties. The City will assess a penalty for the placement of the lien.

Q:     When can my water be disconnected for my delinquent account?

A:     The City may discontinue water service to the property if any fees or penalties remain unpaid for a period of 30 days from the ‘due’ date on the customer’s account bill or if a customer fails to comply with the terms of a payment arrangement.

Q:     Does the City of Santa Fe Public Utilities Department, Utilities Billing Division refer delinquent accounts to a collection agency?

A:     Yes, delinquent accounts are referred to Virtuoso Sourcing Group.

Q:     What is the difference between a past due notice and a 2-day notice?

A:     Past due notices are mailed to customers and allows them 15 days to bring their delinquent account current. A 2-day notice is hand delivered to the property and allows a customer two (2) working days to bring the account current prior to disconnection of water service.

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