Innovative Interfaces Inc
See Bid/RFP documents for additional submission details.
Innovative Interfaces Incorporated (Ill) is the sole provider of maintenance for the Library's turnkey hardware and software systems. Santa Fe Public Library went live on a turnkey system in November of 2000. When the original contract was signed with the City of Santa Fe the parties agreed that the Ill system would remain under Ill maintenance as defined by Appendix D of that contract and that regular payments would be made to III for that service. The City Information Technology Division does not maintain any part of the III system. Since III is the sole provider of the maintenance on the Ill turnkey system they are the only source for this service. The Santa Fe Public Library has continued to contract with III to maintain the Integrated Library System in a turnkey environment since it went live. The following list indicates some of the services provided by III through the Maintenance Agreement.
Protect library data from hardware and operating system failure
Maintain hardware (server) and software
Provide support services 24 hours a day 7 days a week
Troubleshoot all problems - hardware and software
Maintain integrity of database