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Bids/RFPs

MANAGED IT SERVICES FOR SANTA FE SOLID WASTE MANAGEMENT AGENCY

Bid Number: 21/01/P
Status: Open
Close Date: 10/5/2020 2:00 PM
Project Manager:
Randall Kippenbrock
505.474.1850 x 100
Proposal Submission Information:
See Bid/RFP documents for additional submission details.
City of Santa Fe Purchasing Office 200 Lincoln Ave, Room 122 Santa Fe, NM 87505

The managed IT services are to include, but are not limited to:

 

  • End-user support including live helpdesk
  • Onsite and remote desk support
  • After-hour emergency support
  • Network and endpoint monitoring, optimizing and reporting
  • Network support (including switches, firewalls, and wireless access points)
  • Network data and security
  • Server management and support including Microsoft Hyper-V virtualization infrastructure
  • Backup management, testing and reporting
  • Disaster recovery including periodic test restore from backup
  • Incident response
  • 24/7 system monitoring and response
  • Network vulnerability assessment
  • Internet access and support including VPN and desktop remote access
  • Email infrastructure and support (Microsoft Exchange)
  • Maintenance of client documentation (full and current playbook of supported environment)
  • Security patch management and updates
  • Antivirus updates (endpoints and network storage)
  • Malware detection and removal
  • Spyware detection and removal
  • Spam-filter updates
  • Hardware monitoring for sign of failures
  • Add or remove users (endpoints and network)
  • New or replace hardware or software
  • Microsoft Office support
  • Software application support including liaising with vendors
  • Software licensing (renewal, maintenance, documentation)
  • Mobile device management
  • Audiovisual technology support including Cisco WebEx Meetings
  • Support liaison for CenturyLink, Mitel phone system, Open Edge payment system
  • Network and endpoint inventory support
  • Annual employee security awareness training
  • Design, configuration and support for network and endpoint technologies
  • Quarterly reviews and long-term planning for network and endpoint technologies
Related Documents:
21/01/P [465.2 K]

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