SOFTWARE SERVICES Updates

Bids/RFPs

Customer Relationship management (CRM) System

Bid Number: 19/43/P
Status: Closed
Close Date: 6/11/2019 2:00 PM
Project Manager:
Sevastian Gurule
505-955-6047
Proposal Submission Information:
See Bid/RFP documents for additional submission details.
City of Santa Fe Purchasing Office 200 Lincoln Ave., Room 122 Santa Fe, NM 87505

This Request for Proposals (RFP) is intended to solicit proposals from proposers capable of

satisfying The City of Santa Fe’s needs for software and professional services to implement a

Constituent Request Management Software System. Proposers’ responses will be evaluated

and ranked based on the criteria described in this RFP. If a system is available that meets the

City’s needs, the City may then enter into contract discussions with the selected proposer. In

addition to soliciting written responses, this document provides information to assist proposers

in preparing their responses and facilitates the subsequent evaluation and comparison process.

In that regard, this RFP:

• Provides information essential to soliciting meaningful recommendations and realistic

commitments from the proposers;

• Specifies the desired format and content of proposals in response to this RFP;

• Outlines the City’s evaluation and selection procedures;

• Establishes a schedule for the preparation and submission of proposals in response to this

RFP; and,

• Establishes a performance standard for the selected proposer.

 

Related Documents:
19/43/P [2.3 MB]

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