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Bids/RFPs

FALSE ALARM MANAGEMENT SERVICES

Bid Number: 19/30/P
Status: Closed
Close Date: 3/29/2019 2:00 PM
Project Manager:
Laura Vigil
505-955-5086
Proposal Submission Information:
See Bid/RFP documents for additional submission details.
Purchasing Office City of Santa Fe 200 Lincoln Ave Rm 122 Santa Fe, NM 87501

False Alarm Program Administration

Purpose

The purpose of this Scope of Services is to describe the duties and responsibilities of

Contractor and City of Santa Fe, New Mexico (“City of Santa Fe”).

Contractor Responsibilities

Contractor will be responsible for administering the City of Santa Fe false alarm tracking

and billing program (“Program”). This will include, but may not be limited to:

1. Initially importing electronically into Contractor’s alarm processing system database

(software name), alarm system registration/permit data obtained from City of Santa

Fe and/or alarm company, as authorized by City of Santa Fe;

2. Registering and updating alarm permits in accordance with the City of Santa Fe Alarm

Systems Ordinance (“Ordinance”). Permit registrations may be processed by mail (to

Contractor mailing address) and/or online;

3. Importing daily into the Contractor software system, false alarm incident data (in

formats prescribed by contractor) extracted by City of Santa Fe from Regional

Emergency Communication Center (RECC) CAD/911 system;

4. Exporting daily from the Contractor software system, Alarm permit status change

information e.g. suspended, based on business rules defined and authorized by City

of Santa Fe. These changes will be reviewed and approved by City of Santa Fe prior

to the City making any related changes in law enforcement response;

5. Initializing, maintaining, securing and backing up Program databases including alarm

registration and incident data, alarm-related financial transactions and accounts

receivable. Contractor will also comply with the provisions of the Ordinance, and

update Program business rules to comply with any Ordinance changes;

6. Processing false alarm incident data, including the matching of false alarm incidents

with the alarm registration/permit database maintained by Contractor. If requested,

Contractor will establish an electronic process for an authorized City of Santa Fe staff

to review and edit, if necessary, false alarm clearance decisions obtained from the

RECC CAD/911 System before noticing or billing actions take place;

7. Billing and corresponding with alarm users in accordance with the Alarm Ordinance

provisions. This will include, but may not be limited to, false alarm notifications,

invoices and delinquent payment notices;

 

Related Documents:
19 30 P [11.2 MB]

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