Customer Service and Utility Billing
To provide quality utility billing services to Santa Fe residents. These include: quality customer service; accurate readings of water meters; timely billing for water, trash, sewer, and storm-water services; and a strong delinquent-account collection service.
Customer Service staff will answer questions and help with concerns about trash, sewer, water billing, and water services.
Location & Phone Number
| 801 W. San Mateo
Santa Fe, NM 87505
| Monday 8 a.m. to 3:30 p.m.
Tuesday 8 a.m. to 5 p.m.
Wednesday 9 a.m. to 5 p.m.
Thursday 8 a.m. to 5 p.m.
Friday 8 a.m. to 3:30 p.m.
Sign up to receive your utility bill electronically at eBill
View Utility Bills Online
After signing up, login to view utility bills online at: eStatements
Pay Utility Bills Online
Here's an easy way to pay your water, sewer and trash bill online: Pay Utility Bill Online
Pay by Phone (A-Pay)
Customers may use their telephone to pay city of Santa Fe utility bills, access general account information, and inquire about billing and payment history. Find out how at A-Pay
Frequently Asked Questions about water leaks
What should I do if I have a leak?
If your home or office has a water shut-off, turn the water off.
Who should I call about a leak?
If the leak is near the water meter, contact Customer Service and Utility Billing at 505-955-4333. If the leak is in your home or elsewhere on your property, call a plumber.
How do I turn my water off when:
(1) I have a water emergency (if property damage will occur if water is not shut off
(2) I am doing planned plumbing work and need to verify a leak?
In either event, follow the instructions in the link below per the city's Ordinance No. 2011-13 regarding responsibility for water service equipment.
Contact Customer Service
|Peter A. Ortega
Customer Service Supervisor
Meter Reading Supervisor