Mission
To provide quality utility billing services to Santa Fe residents. These include: quality customer service; accurate readings of water meters; timely billing for water, trash, sewer, and storm-water services; and a strong delinquent-account collection service.

Overview
Customer Service staff will answer questions and help with concerns about trash, sewer, water billing, and water services. 

Location & Phone Number	Hours
801 W. San Mateo  Santa Fe, NM  87505  505-955-4333	Monday       8 a.m. to 3:30 p.m.  Tuesday      8 a.m. to 5 p.m.  Wednesday 9 a.m. to 5 p.m.  Thursday     8 a.m. to 5 p.m.  Friday         8 a.m. to 3:30 p.m.

Go Paperless
Sign up to receive your utility bill electronically at eBill
View Utility Bills Online
After signing up, login to view utility bills online at:  eStatements.

Pay Utility Bills Online
Here's an easy way to pay your water, sewer and trash bill online:  Pay Utility Bill Online.

Pay by Phone (A-Pay)
Customers may use their telephone to pay city of Santa Fe utility bills, access general account information, and inquire about billing and payment history.  Find out how at A-Pay.

Forms

• Application to transfer or for new service - DO NOT MAIL this form. BRING the completed form to the Water Division along with a photo ID, Tenant Lease Agreement, and deposit.
• Instructions for Completing the Multi-Family Application 
  • Multi-Family Classification Application form 
• Application for Low-Income Adjustment
• Application for Vacancy credit - For property that has been vacant at least three months
• Application for one-time leak adjustment due to leak
• Application for one-time adjustment due to unknown cause

Frequently Asked Questions about water leaks

What should I do if I have a leak?
If your home or office has a water shut-off, turn the water off.    

Who should I call about a leak?
If the leak is near the water meter, contact Customer Service and Utility Billing at 505-955-4333. If the leak is in your home or elsewhere on your property, call a plumber.

How do I turn my water off when:
(1) I have a water emergency (if property damage will occur if water is not shut off
     immediately)? OR
(2) I am doing planned plumbing work and need to verify a leak?

In either event, follow the instructions in the link below per the city's Ordinance No. 2011-13 regarding responsibility for water service equipment. 

Instructions

Contact Customer Service

Peter A. Ortega Division Director 505-955-4354 Email	Bernadette Herrera Customer Service Supervisor 505-955-4353 Email
Nicholas Chavez Administrative Secretary 505-955-4354 Email	Richard Chavez Meter Reading Supervisor 505-955-4359 Email
Kathy Valdez Collections Supervisor 505-955-4348 Email	Clara Vigil-Jaramillo Billing Supervisor 505-955-4340 Email