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AFSCME

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1. Why do I need a Union?

ASD Risk Management & Safety Division

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1. How do I file a claim?
2. How does the City decide if they will pay for a claim?
3. How long does the claims process take?

ASD/Building Maintenance

City Attorney

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1. Does the City Attorney’s Office handle legal matters for the entire City?
2. Who should I call if I have a complaint against the Santa Fe Police Department?
3. I have a general complaint and need information, who do I talk to?

City Clerk

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1. Does the City Clerk issue marriage licenses?
2. Where can I register to vote?
3. Where can I obtain copies of my birth/death certificate?
4. Does the City Clerk's office schedule court dates or paying traffic citations?
5. When and where does the City Council meet?
6. How do I find out who my City Councilor is?
7. How do I get on the City Council Agenda?

City Council

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1. When and where does the City Council meet?
2. How do I find out who my City Councilor is?
3. How do I get on the City Council Agenda?

CM - City Finances

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1. Is my pay going to be cut?
2. Will there be any furloughs for City Employees like the State?
3. How can I help?

CM - City Manager

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1. How do I get my trash picked up?
2. What is the phone number to the Landfill / Transfer Station?
3. How can I get a bus schedule?

CM - Home

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1. How do I apply for a job with the City?
2. How do I find information for visitors to Santa Fe?
3. How do I find information about the Santa Fe Airport?

CM - Mayor

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1. Does the Mayor vote on all issues before the governing body?
2. Does the Mayor make any appointments?
3. How can I get on the City Council meeting agenda?

CM - SFGTV 28

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1. How do I get a television show on Channel 28?
2. How do I get information on the scrolling "ticker" or the Bulletin Board on Channel 28?
3. Is SFGTV 28 available on satellite television?
4. Are Board of County Commisioner's meeting broadcast on Channel 28?

CS - Arts Commission

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1. When are your grant deadlines for non-profit arts organizations?
2. Where can I find your grant applications?
3. What is the schedule for the use of grant funds?
4. I’m an artist and I want to sign up for Santa Fe arts and crafts shows. Can you help me?
5. Where is the Arts Commission office located?
6. What is your mailing address?
7. Do you have any job openings?

CS - Community Services

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1. Where can I find information of programs offered by the Community Services Department?
2. My aging parents need help. Where can I get some assistance?
3. When is registration for the 2011 Summer Youth Program?

CS - Juvenile Justice

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1. Who serves on the Juvenile Justice Board?

Finance

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1. What is the Gross Receipts Tax rate?
2. When is the next Finance Committee Meeting?
3. What time and where is the Finance Committee meeting?
4. I wonder if a certain item is on the agenda. Can you email the agenda?
5. Can you email or fax a Fiscal Impact Report (FIR)?
6. Can you email or fax a Budget Request Form (BAR)?
7. Where can I get property tax information?
8. Is this the State Taxation and Revenue Department?
9. Where can I research the City of Santa Fe’s continuing availability to pay bonds?

Finance - Accounts Receivable

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1. Does your department transfer, set up, or disconnect sewer, water, or refuse accounts?
2. Who can I contact if my refuse is not picked up, or if I have specific questions about my pick up times?
3. Can I make payments to your department over the phone?

Finance - Accounts Receivable / Ambulance Billing

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1. Whom do I contact for information about ambulance billing?
2. Whom do I contact for specific medical records when I was transported by the City of Santa Fe Ambulance?

Finance - Accounts Receivable / Automatic Payments

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1. How can I make arrangement for automatic payment?
2. How does Auto Payment work?
3. Will I still receive a bill if I am on Auto Payment?

Finance - Accounts Receivable/Commercial Hauler/Septic Discharge Billing

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1. How do I set up an account to discharge domestic wastewater as a commercial hauler?
2. How often will the City bill me for dumping at the Wastewater Division?
3. Whom do I contact for specific information on my commercial hauler bill?

Finance - Accounts Receivable/Landfill Account Billing

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1. Why did I receive a Transfer or Regional Landfill statement?
2. Is this charge included in my monthly utility bill?
3. How often am I billed for Transfer or Regional Landfill?

Finance - Utility Customer Service

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1. Where can I pay my water bill?
2. What should I do if I have a Leak? Whom should I contact?
3. How can I pay my utility bill?
4. What do I do to fix a leak?
5. How do I sign up to receive my statement electronically?

Fire - Operations Page

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1. Why does a Fire Engine come to my home when I call for an ambulance?
2. Why did I receive a bill from the Fire Department for medical treatment that I received?
3. Why are fire trucks always parked at the grocery store and local restaurants?
4. Why should I pull to the right and stop when I see red lights?

Fire - Prevention Page

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1. Does the Fire Department service fire extinguishers?
2. Is open burning allowed in the city limits? How do I obtain a burn permit?

Fire - Support Services

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1. Is the Fire Department hiring?
2. What are the requirements for becoming a firefighter?
3. What is the testing and training process like for new hires?

Fire Department

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1. How do I get a copy of an ambulance report and / or ambulance bill?
2. How do I get a copy of a fire report?
3. Where is the closest Fire Station and / or fire hydrant to my house?
4. When should I dial Regional Fire Dispatch’s non-emergency number rather than 9-1-1?

HCDD - Community & Economic Development

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1. I want to buy an affordable home. Can you help me?
2. Do you have affordable rental housing or Section 8?

HCDD - Energy

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1. Can the City help me weatherize my home?
2. How can I participate in the Santa Fe Renewable Energy Financing District?
3. What can I do to save energy?
4. Where can I get free compact fluorescent light bulbs?
5. It’s always sunny in Santa Fe – why doesn’t the City have more solar panels?
6. Can I schedule an appointment to show you my new product?

HCDD - Small Business Award

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1. How do I nominate a business for the Small Business Award?

Human Resources

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1. May I apply for a position that is not posted on this website?

Land Use

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1. Do I need to have my plans drawn by a professional designer, architect or engineer?
2. Do I need a license to work on my home?
3. When do I need to provide stormwater storage?
4. What is zoning and how is a particular property zoned?
5. What is historic status?
6. When do I need to acquire toilet retrofit credits?
7. How long do I have to install the retrofits for my project?
8. Where can I find information about inspections?
9. How do I get a Contractors License to do business in New Mexico?
10. Where is information about zoning available to view?
11. When are "walk-in" hours for Zoning?
12. Where are Zoning Maps available for purchase?
13. How can a property owner seek to amend the requirements of the Zoning Code?
14. How do I calculate the amount of stormwater storage required for my project?
15. Why can't I build a second story on my house if there is another one in my neighborhood?
16. Are Inspectors available to talk to by telephone during business hours?

Land Use - Building Permits

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1. Do I need a building permit to build a porch?
2. What is the status of my building permit?
3. What is a Commercial "IPSP" and when is it needed?

Municipal Court

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1. What is an arraignment?
2. What can you plead at an arraignment?
3. How long does a court session usually last?
4. In what order do I appear in front of the Judge for an arraignment?
5. What days/times are traffic court?
6. What will happen if I fail to appear, fail to comply with court orders or fail to pay my fines?
7. What do I do if my license is suspended?
8. How many points is the offense cited worth on my driver’s license?
9. I have a bench warrant. If I go to Court, will I be arrested?
10. How do I find out the status of my bond money?
11. Can I complete community service other than what was listed on the printout provided by the court?
12. What is unsupervised probation?
13. How can I reschedule my court date?
14. How can I find out when the date of my trial is?
15. How can I request for my records to be released?

Police

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1. Where do I get a copy of a police report?
2. How do I file a report?
3. What is the telephone number to the Jail?
4. What is the non-emergency number?
5. How can I report a missing person?
6. How do I compliment an Officer(s) for a job well-done?
7. How do I file a complaint for poor service on the part of an Officer?
8. How do I file a complaint for Bias Based Profiling?
9. Where can I find information on planning and training?

Police - DV/SA Service Providers

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1. How much does an order for protection cost?

PU - BDD/Buckman Direct Diversion Project

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1. Why do we need the BDD Project now?

PU - Compost

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1. What are some of the benefits of using Compost?
2. Why compost biosolids?
3. What are the compost testing requirements?

PU - Public Utilities

PU - Sewer Utility Development

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1. How much does it cost to replace my sewer service line?

PU - Solid Waste Division

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1. What is the phone number and location of the Buckman Transfer Station?
2. How do I dispose of car oil?
3. Where can I pick up recycling containers?
4. How do I obtain recycle bins for business use?
5. How do I contact the Caja del Rio Landfill?
6. How do I dispose of/ recycle yard waste?

PU - Wastewater Division

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1. Whom do I ask about questions that I have concerning my sewer bill?
2. Whom do I report a water leak to?
3. What is the number for waste management?
4. What is the number for solid waste?

PU - Water Conservation

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1. Who do I call to report a water violation?
2. What are the Sangre de Cristo Water Division hours?
3. Which days are allowed for outdoor watering?
4. Am I allowed to water during the day?
5. Am I allowed to wash my car at my house?
6. Am I allowed to hose off or power wash my driveway or sidewalk?
7. What is fugitive water?
8. What are the fees for a water violation?
9. How often are Hotel/Motels allowed to change the sheets and towels?
10. Are restaurants allowed to serve water?
11. Is my business required to post water conservation signage?
12. Who do I call to report water violations in the City parks?
13. Do I have to leave my name and phone number when I report a violation?
14. How are water violations enforced?
15. Am I allowed to plant a Kentucky bluegrass lawn?
16. Do I need a permit to install an irrigation system?
17. Where do I apply for an irrigation permit?
18. Do I need a backflow prevention device for my drip system?

PU - Water Division

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1. I have a water emergency and I need my water turned off, who can I speak to?
2. I have a question regarding my water bill?
3. What is the process to obtain a water meter?

PU - Water Rate Increases

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1. Why are the rates increasing?
2. What is the biggest component of the increase?
3. Does the increase pay for costs associated with new growth?
4. Is there anything the City can do to lower the increase?
5. What would happen to the utility if the rates were not adjusted?
6. Are there more increases anticipated?
7. How will a typical customer's bill be affected?
8. How will the rate increase affect customers on a fixed income?
9. Why does our region need the Buckman Direct Diversion (BDD) Project?
10. Why does the City of Santa Fe need the BDD project now?
11. What other sustainable drinking water alternatives have been studied?

PW - 400th Anniversary

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1. When is the next Education Task Force meeting?

PW - Airport

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1. How much does parking cost and is there security?
2. How do I get to the airport?
3. I would like to inquire about renting a hangar - can you help?

PW - Cashkeys

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1. What if my CashKey is damaged?
2. How do I register additional time?
3. How does the Cashkey work?
4. What if I move? Can I get a refund?
5. How do I purchase a CashKey?
6. Which parking meters accept the CashKey?
7. Can I use my CashKey with coins and tokens?
8. Can I purchase more than one CashKey?
9. What does the CashKey cost?
10. What happens when my CashKey runs low or out?

PW - Engineering

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1. How do I obtain a driveway or access permit?
2. How do I get traffic calming (ex. speed humps) on my street?
3. How do I report a malfunctioning traffic signal?
4. How do I report a traffic sign knock-down or obstruction?

PW - Municipal Recreation Complex (MRC)

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1. Do I need to have a permit to use the MRC?

PW - Parking

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1. How do I pay a parking ticket?
2. I still have time on my meter and I got a parking ticket for time violation. Why is that?
3. How much is the late fee on a parking ticket and when does it take effect?

PW - Parks Division

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1. Where do I report Graffiti?

PW - Public Works

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1. I have a question about my water bill. Who can help me?
2. Where can I report a street light out?
3. How do I know when my curbside recycling will be picked up?

PW - Santa Fe River Fund

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1. Why is the City of Santa Fe collecting donations from the community on behalf of the Santa Fe River?
2. How can I donate to the Santa Fe River Fund?
3. What is the City’s commitment to this program?
4. Is this donation tax-deductible?
5. Is there a minimum donation?
6. Where will the water rights be acquired?
7. When can we expect to see results (acquisition of water rights) of this program?

PW - Storm Water Management Division

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1. What is the purpose of stormwater management?
2. What is expected of contractors regarding construction site erosion and sediment runoff control and what is the city’s enforcement role?
3. What is a SWPPP (Stormwater Pollution Prevention Plan)?
4. What are BMPs?
5. What is NPDES?
6. What is an NOI?

PW - Streets

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1. How do I report potholes, streets that need sweeping, and/or other street maintenance issues?
2. How do I apply for a Streets Cut Permit?
3. Where can I find information on permits?
4. Where can I find information about City streets and traffic signs?

PW - Transit

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1. How much does it cost to ride the City bus?

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